FAQ « The Albertina Museum Vienna

FAQ

  • WIFI

    During your visit, you may use ALBERTINA MODERN’s WiFi network free of charge. When sharing your impressions and photos, please do mention @AlbertinaMuseum and #ALBERTINAmodern – we’d love to see your impressions!

  • OUR TAKE HOME AUDIO GUIDE

    Our audio tours accompany you on your own smartphone – with no app required, during your exhibition visit and for subsequent home listening, and suitable for all smartphone devices.

     

    Available in German and in English

    The ALBERTINA MUSEUM and ALBERTINA MODERN are Austria’s only art museums that offer audio guides for your own smartphone. All productions are downloaded using a code card. These audio productions are available right on your own device with no need to use an app or a store, and each one remains available to you for 3 months after the associated exhibition closes.

    Price | EUR 3

  • FEEDBACK

    We’re looking forward to your feedback!

    What did you like most about ALBERTINA MODERN? And what could we improve? Please make your suggestions at our information desk or send us an E-Mail at ; you can also post a review of the ALBERTINA MUSEUM on Facebook or on TripAdvisor.

  • HOUSE RULES

    House Rules & General Terms and Conditions (GTC)

     (As of: 25 May 2020)

    By entering the Künstlerhaus or purchasing tickets, visitors accept these House Rules and General Terms and Conditions of Künstlerhaus Besitz- und BetriebsGmbH, the museum operator.

    Visiting the Künstlerhaus entails an obligation to follow these House Rules.

    1. House Rules

    Mouth and nose protection: a facemask must be worn in all areas of the museum.

    Smoking: Smoking—including the use of electronic cigarettes—is prohibited everywhere in the museum with no exceptions.

    Food: Eating and drinking are permitted exclusively in the museum cafeteria.Upon prior arrangement in special cases (children’s birthdays, tours for nursery and elementary school groups), children may consume packed snacks within the area specified beforehand.

    Mobile phones: The use of mobile phones is prohibited in the exhibition area.The operation of radio and television equipment as well as the use of musical instruments in exhibition halls is likewise not permitted.Exceptions to this rule can only be made by the museum’s management.

    Wi-Fi: Use of the free WiFi network is permitted during one’s visit.

    Conduct at the museum: Visitors must maintain an appropriate distance from the artworks and may not touch them under any circumstances.The rooms within the museum are to be kept clean.Visitors are liable for any damage that arises from their conduct.

    Children: Children under age 14 can only be admitted to exhibitions and events when accompanied by a legal adult.Parents, legal guardians, and educatorsare responsible for ensuring the appropriate behavior of the (school) children of whom they have charge and bear liability for them.Their obligation to supervise the children of whom they have charge applies the entire time they are present in the building in the interest of avoiding accidents or damage and disturbances to other museum visitors.Minimum ages may apply to some exhibitions; these will be posted at the ticket desk.

    Baby carriages: These are permitted everywhere.Diaper-changing tables are available to visitors in marked restrooms.

    Bicycles and similar: Bringing in bicycles, scooters, skateboards, and the like is not permitted.

    Animals: Bringing animals into the building is prohibited,with the exception of certified assistance dogs.Visitors with such dogs must present corresponding identification upon their arrival.In the interest of facilitating optimal assistance onsite, we request that you notify us prior to your visit.

    Photos, videos: Taking photographs and recording video footage for private uses that are not subject to copyright is generally permitted throughout the museum.The use of flashes, tripods, and/or selfie-sticks is prohibited.Special rules may apply to special exhibitions; any notices posted in the exhibition spaces must be observed.Permission to take photos and record video footage for journalistic, commercial, and/or scholarly purposes can be obtained by visitors from the museum operator.If you are interested in making commercial use of images of exhibited works, please contact the ALBERTINA MODERN Reproduction Department or the management of the Künstlerhaus Vereinigung.

    Drawing: As a rule, drawing with a pencil and a pad of paper (max. size: A4) in the exhibition spaces is allowed as long as the museum is not too crowded.Not permitted are ink, paint, easels, chairs, the use of erasers or pencil sharpeners, and sitting or lying down on the floor to draw.Those who wish to draw may bring along a folding stool with rubber feet.

    Museum attendants: Instructions given by the museum attendants must be followed.

    Lost objects: We request that you bring any items left by visitors that you find within the building to a museum attendant or to the ticket desk or cloakroom.Objects thus turned in will be placed in safekeeping.Valuable objects that have not been picked up after two weeks will be turned over to the municipal lost property office.

    Surveillance cameras: The museum reserves the right to make video footage taken by its surveillance cameras available for evaluation by public authorities and/or courts in the event of legal proceedings.

    Bans on entry: The museum reserves the right to exclude the following groups of individuals from visiting:

    Individuals who do not follow the House Rules & ATC or fail to comply with instructions given by the museum attendants in the interest of upholding it;

    Individuals whose behavior is an obvious nuisance to other visitors or who otherwise disturb museum operations;

    Individuals who are suffering from a notifiable contagious disease;

    Individuals who are carrying weapons or other dangerous objects on their person;

    Unaccompanied children under age 14.

    Should such a reason only become apparent during an individual’s visit to the museum, the visitor is obligated to leave the museum immediately upon being told to do so by the head attendant on duty.In such cases, the price paid for admission will not be refunded.

    The museum reserves the right to permanently ban visitors should they repeatedly disturb museum operations or violate the House Rules & GTC.

    2. Admission Tickets

    Purchase: Admission tickets for exhibitions of ALBERTINA MODERN and the Künstlerhaus Vereinigung are available at the museum operator’s ticket desks during the respective opening hours.

    Contractual partners: Künstlerhaus Besitz- und BetriebsGmbH (Commercial Register no. 450445w, Karlsplatz 5, 1010 Vienna), as the museum operator, is a contractual partner of ALBERTINA MODERN and the Künstlerhaus Vereinigung.

    No legal claim: The museum makes a consistent effort to provide all interested individuals with the best possible service when purchasing admission tickets.Interested individuals cannot, however, claim any legal right to the purchase or reservation of one or more tickets for exhibitions or other events held by ALBERTINA MODERN.

    Normal prices: Normal prices correspond to those of the currently valid price lists, which is posted by the ticket desk.These prices contain VAT at the respective legally mandated rates.In certain cases (particularly where special exhibitions are concerned), the museum operator reserves the right to set prices that may deviate from the price lists; these will likewise be posted at the ticket desk as well as printed on the admission tickets.

    Reduced prices: Reduced-price admission tickets can be purchased only by individuals belonging to one of the groups entitled thereto.There exists no legal claim to reduced-price admission tickets.The museum operator does, however, reserve the right to offer reduced-price admission tickets to a larger circle of individualsat its own ticket desks.Only one ticket per interested individual will be issued.Reduced-price admission tickets are invalid in the absence of photo IDs that justify entitlement or if a group’s size is insufficient for the group rate.Should a visitor who is not entitled to reduced-price admission attempt to use a reduced-price ticket, the difference can be collected or the customer can be made to leave the museum.In the latter case, the admission ticket’s price will not be refunded.

    Limitation: The museum operator reserves the right to sell only a limited number of tickets per interested individual for exhibitions that are especially popular, though it may also deviate from this policy in certain cases at its own discretion.

    Payment: As a matter of principle, payment for admission tickets shall be made at the ticket desk of the museum operator in cash or using a debit card or a credit card.The museum operator reserves the right to establish a minimum purchase amount below which credit card payment will not be accepted.The applicable minimum amount is indicated on the price lists posted at the ticket desk.

    Duration of validity: Museum personnel must always be shown one’s valid admission ticket upon their request.Independent of how they are paid for, admission tickets have the following validity:

    • Normal admission tickets:Tickets purchased at the ticket desk of the museum operator are, as a rule, valid only on the day of purchase (which is printed on them).
    • Advance sale tickets:These are valid up to the date printed on them (“gültig bis DD.MM.YYYY”)

    If a ticket expires unused, the visitor does not have a claim to reimbursement of the price he or she paid.

    Tickets are cancelled when one enters the exhibition area for the first time.Interruptions of one’s museum visit (within the same day) are permitted but must be announced to the personnel at the admission point upon leaving the exhibition area.

    Sale by third parties: Third parties are not permitted to offer for sale and/or sell admission tickets to events of the museum on the museum premises.

    Return/Exchange/Compensation: No exchange of paid-for admission tickets, replacement of admission tickets lost in whatever way, or compensation for tours not or only partially taken can be made.This applies in particular to individuals who miss the beginnings of their tours or only arrive shortly before the exhibition areas close and can no longer be admitted due to eventualities such as heavy attendance and/or overcrowding of a particular exhibition or the entire museum, especially if certain exhibition spaces are temporarily closed to new visitors as a result.Individuals who arrive no later than 90 minutes before closure of the museum or of the exhibition in question will be admitted—or, if admission is not possible, their admission tickets will be refunded.

    Limited viewing opportunities: Admission tickets entitle visitors only to enter all of those exhibitions and spaces of the museum that are open to visitors.If capacity limits are reached, individual areas, exhibitions, or the entire museum may be closed to additional visitors.The museum operator reserves the right to close certain areas temporarily should this become necessary (e.g. for organizational or conservatorial reasons, due to weather conditions, or due to special events).Such limitations do not entitle visitors to refunds for admission tickets that have already been purchased.The museum operator and/or ALBERTINA MODERN or the Künstlerhaus Vereinigung may also make program changes (especially in terms of tours, exhibitions, and lectures) should it become necessary.If times of tours and/or lectures are changed by more than two hours, visitors have the right to demand refunds of the prices that they have paid for said tours and/or lectures.It is the visitor’s responsibility to inform him or herself of any such changes on the day of the tour and/or event, either via the media or by phoning the museum operator and/or ALBERTINA MODERN or the Künstlerhaus Vereinigung.

    3. Admission

    Opening Hours: Opening hours are listed on the website of the museum operator as well as on the websites of ALBERTINA MODERN and the Künstlerhaus Vereinigung.The museum operator reserves the right to change opening hours.Visitors must inform themselves beforehand via the aforementioned websites or by phone whether it will be possible to visit the exhibition spaces at their desired times.No claims for indemnification associated with changes to opening hours may be made.

    Denial of admission: Should you be experiencing symptoms such as fever, coughing, shortness of breath, or difficulty breathing, we request that you please refrain from visiting the museum.

    4. Cloakroom

    Obligatory use: Umbrellas, metal-tipped canes (suitable walking aids are available at the cloakroom), wet garments, backpacks larger than A4 format and bags and packages larger than A3 format must be deposited in the cloakroom (for a fee) or in the cloakroom lockers (free of charge).Any small bags that a visitor does take in must be worn in front of the body or hung at their side.The museum operator reserves the right to decide to require visitors to deposit smaller bags, as well.In special cases (e.g. inclement weather, special exhibitions), the museum operator may declare a general obligation to use the cloakroom facilities for conservatorial reasons.

    Refusal: In special cases (such as with dangerous or oversized items, or if capacity is already been reached), the cloakroom may refuse to accept objects for storage.

    Termination of service: Valuable objects not claimed by their owners within two weeks will be turned over to the municipal lost property office; unclaimed articles of clothing will be properly disposed of after two weeks.

    5. Exclusion of Liability

    Claims to compensation for damages by visitors for whatever legal reason—especially in cases of an inability to render services, in cases of objects left, forgotten, or lost on the premises of the museum, and in cases of objects deposited in the free lockers—are excluded insofar as said damages are not due to willful intent or gross negligence on the part of the museum.This exclusion does not affect compensation for damages to individuals or to items entrusted to the cloakroom, nor does it affect compensation for damages that fall under the Product Liability Act.

    6. Data protection

    All relevant information on the topic of data protection can be found in the Data Protection Declaration on the KBBG website.

    7. Miscellaneous

    Validity: Should an admission ticket be passed on to another individual, the respective prior purchaser of that ticket is obligated to point out that these House Rules & ATCs apply to every further visitor.These House Rules & ATCs are a component of all contracts between visitors and the museum.

    Applicable law: Austrian law applies under exclusion of the provisions of the UN Convention on Contracts for the International Sale of Goods.

    Place of jurisdiction: Forbusinessesand consumerswhose places of residence or habitual abodes lie outside of Austria and who are also not employed in Austria, the competent court for 1010 Vienna is agreed upon as the competent court for all legal disputes arising in connection with this contract, including disputes concerning its establishment or termination.

    Changes: The museum operator reserves the right to change and/or adapt these House Rules & GTCs as necessary, in which case the respective changes shall only apply to contracts concluded subsequent to such changes.

    Severability clause: Should a provision of these House Rules & GTCs be invalid, this shall not affect the validity of the remaining provisions.

    Online resolution of disputes: Visitors who are EU residents can find the Online Dispute Resolution platform of the European Commission here: http://ec.europa.eu/consumers/odr.

    Publication: The current version of the House Rules & GTCs is available at the ticket desks and in the cloakroom area.It can also be read on the websites of the museum operator, ALBERTINA MODERN, and the Künstlerhaus Vereinigung.

    ALBERTINA MODERN (operator: Künstlerhaus Besitz- und BetriebsGmbH, Karlsplatz 5, 1010 Vienna). http://www.albertina.at/albertina-modern

    Künstlerhaus Vereinigung (operator: Künstlerhaus Besitz- und BetriebsGmbH, Karlsplatz 5, 1010 Vienna). https://www.k-haus.at

    Künstlerhaus Besitz- und BetriebsGmbH, Karlsplatz 5, 1010 Vienna www.kbbg.at; Tel.: +43 1 53483-0